The Dynamics 365 App allows Account, Contact, and Opportunity data to be displayed when viewing a ticket within Zendesk. The Zendesk App includes a ticket grid that can be deployed in Dynamics 365 that allows users to view and update tickets from the Dynamics 365 system. Both apps are included with your subscription available in the Zendesk Marketplace.
Improve Customer Satisfaction with Better Conversations
- Get more visibility on relevant customer data, such as customer account size or contract status, from Microsoft Dynamics 365 on Zendesk ticket pages.
- Enable your Support team to deliver a personal service experience and ensure customer satisfaction with customer profile information from Dynamics 365 in their Zendesk view.
Sync your Sales and Support teams for faster resolutions
- Easily collaborate to resolve customer issues faster with access to support ticket information in a custom Zendesk panel within Microsoft Dynamics 365.
- Stay up to date on the status of the account and customer with the ability to view and update tickets in Microsoft Dynamics 365, which syncs to Zendesk.
Includes Popdock Lite account to allow for customizations to the default Zendesk and Dynamics 365 connectors
Connections can be set up to view data from additional systems, such as your eCommerce platform, payment gateway, shipping carriers, and more. *Requires Popdock Professional or Premium
Available in Dynamics 365
Open ticket in Zendesk
Set ticket as spam