Zendesk & Dynamics 365
Two-way integration between Dynamics 365 and Zendesk customer and ticket data.
Deliver a complete view of your customers for your Sales and Support teams.
Dynamic two-way integration between Zendesk ticket data and Microsoft Dynamics 365 customer data.
App Details
The Dynamics 365 App allows Account, Contact, and Opportunity data to be displayed when viewing a ticket within Zendesk. The Zendesk App includes a ticket grid that can be deployed in Dynamics 365 that allows users to view and update tickets from the Dynamics 365 system. Both apps are included with your subscription available in the Zendesk Marketplace.
Easily
Display
View your data
Easily
Update
Update Tickets within D365
Easily
Collaborate
Deploy in Zendesk & D365
Easily
Support
Deliver Personal Service
Improve Customer Satisfaction with Better Conversations
- Get more visibility on relevant customer data, such as customer account size or contract status, from Microsoft Dynamics 365 on Zendesk ticket pages.
- Enable your Support team to deliver a personal service experience and ensure customer satisfaction with customer profile information from Dynamics 365 in their Zendesk view.
Sync your Sales and Support teams for faster resolutions
- Easily collaborate to resolve customer issues faster with access to support ticket information in a custom Zendesk panel within Microsoft Dynamics 365.
- Stay up to date on the status of the account and customer with the ability to view and update tickets in Microsoft Dynamics 365, which syncs to Zendesk.
Features
Custom Views
Includes Popdock Lite account to allow for customizations to the default Zendesk and Dynamics 365 connectors
Connections can be set up to view data from additional systems, such as your eCommerce platform, payment gateway, shipping carriers, and more. *Requires Popdock Professional or Premium
Available in Dynamics 365
Action
Add comment
Change priority
Change status
Delete ticket
Open ticket in Zendesk
Set ticket as spam