Popdock Makes Zendesk Reporting Better
Zendesk Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient–which means more productive agents and satisfied customers.
Popdock takes all the data from your support interactions and allows you to pull real-time data from the Zendesk API to create custom reporting.
Create Custom Lists
Popdock uses the Zendesk API to retrieve your data from each of your support interactions. All data is real-time and can be accessed through Popdock to create custom lists. With the lists you create you can save as a favorite and return to them when needed to refresh and get updated data.
Get Your Feet
Wet With Data
Popdock allows you to take your interaction data and convert it to readable, simple reports with the exact data you want. With the ability to join, merge, compare, and summarize lists you take control of the data and create lists you can share with others.
Popdock has several layers of security available. As an admin on the account, you can assign lists to a team or specific user and give them access only to the specific data you define.
Access Lists from Phone or Browser
Access your data via an iPhone, iPad, or web browser. Any list you create in Popdock can be refreshed and updated at any time and it will pull in real-time data from Zendesk.
Whether in the office or on the road, the default and customized lists are available to you.
- Satisfaction Ratings
- Suspended Tickets
- Take any of these out of the box lists and build your own favorite reports to suit exactly how you work.