Popdock Dives Into Your Real-Time Data
Freshdesk is a cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. It allows users to create, update, and respond to tickets on any device.
By utilizing the Freshdesk API, Popdock is able to retrieve real-time data. With the features available to you through the application, you can manipulate and save recurring reports. From there, easily return to your account and the report will refresh and update to the most current data.
Access Detailed Information
Popdock allows you to easily customize and turn your reports into the actual data you would like to see. With Popdock Insights you will also be able to turn that data into easy to read graphs that can be used for a presentation or viewed on a mobile.
Flexible
Sorting Options
Popdock saves time and manual data manipulation. Skip exporting to Excel. Sort by customer, email, address, any field or any combination of data, directly within Popdock, to find a record and see your data clearly.
Build
Custom Lists
Take data from multiple lists and build custom lists that can join, merge, summarize, or compare your data. You can also create calculated fields on a list.
Expanded
Search Criteria
Popdock gives you nearly limitless ways to find, view and use data - such as ‘is any of’ or ‘is not one of’ - making it easier to access what you need.
Available Lists
- Agents
- Comments
- Companies
- Contacts
- Conversations
- Forums
- Groups
- Tickets
- Time entries
- Topics
- Take any of these out of the box lists and build your own favorite reports to suit exactly how you work.